Terms of Service
Last updated: July 2026
TODO(founder): have these terms reviewed by counsel before paid traffic. The kill-switch wording must match the marketing wording exactly — the consistency is part of the pitch. Valenza LLC.
1. The service
Managed response, qualification, booking, and follow-up systems as described in a written plan agreed per client.
2. Engagement model
A 30-day pilot against one metric agreed in writing; monthly thereafter; cancel any month. The kill-switch terms apply exactly as marketed: if the agreed metric has not moved in 30 days, you stop and owe nothing further. Marketing promises are restated here as contractual ones — the consistency is deliberate.
3. Fees & billing
The pilot fee and monthly fee per your written quote; Meta WhatsApp conversation charges passed through at cost, itemized; invoicing and applicable taxes as stated on the invoice.
4. Client responsibilities
Timely approvals, lawful use of the system, accuracy of approved content (prices, claims), and compliance with your own sector’s rules.
5. Our responsibilities
The published go-live timeline, support responses within 4 business hours (IST, business days), human monitoring, and guardrail enforcement.
6. Data & confidentiality
We act as a processor for your business under DPDP Act 2023 obligations, with mutual confidentiality. See the Privacy Policy and Security & data practices.
7. Acceptable use
No spam, no purchased lists, no prohibited content. We may refuse flows that violate platform or sector rules — this protects clients from themselves and us from them.
8. Liability & disclaimers
No revenue guarantees beyond the stated pilot kill-switch; liability caps per the written agreement.
9. Termination & offboarding
As published on How It Works, contractually mirrored: cancel with one message, keep your number, receive your data export and flow documentation, handover within one week.
10. Governing law & disputes
India; jurisdiction as advised by counsel.