Security & data practices

We use official platform APIs exclusively — never unofficial or grey-market gateways. Unofficial senders are cheaper and faster to set up, and they are the reason businesses get their accounts suspended. We don’t accept that risk on your behalf. Template and consent rules are followed as designed, conversations are one-to-one with people who contacted your business, and opt-outs are honoured instantly and permanently.

The minimum that qualification and booking require: the conversation itself, the answers to your qualification questions, and scheduling details. We do not collect data speculatively, and we do not enrich, buy or append third-party data about your customers unless you have explicitly asked for a source and approved it.

Never sold. Never shared across clients. Never used to train AI models. Never used for any purpose except operating your system. Your customer records and conversations are yours, commercially and legally.

We operate to data-protection discipline as a baseline rather than as a jurisdiction-specific checkbox: minimal collection, a stated purpose, consent-respecting communication, deletion on verified request, and breach notification to you without delay. Where your sector carries additional obligations — clinical confidentiality, professional privilege, financial conduct rules — those are established at scoping and reflected in what the system is permitted to collect, say and store.

Least-privilege access to the accounts we connect — channels, calendar, system of record — documented at setup in the written scope and revocable by you at any time. Within Valenza, access is limited to the people operating your system, under confidentiality obligations.

Data encrypted in transit and at rest, hosted on established cloud infrastructure. Conversation logs are retained while you are a client, then exported and deleted under the offboarding process when you leave.

The system works from approved material only. It never gives professional advice — medical, legal, financial or otherwise; never guarantees an outcome; never quotes prices or terms you haven’t approved; never invents a date or a timeline; never messages anyone who has opted out; and if asked whether it is an assistant, it says yes. Sensitive conversations hand over to your team instantly. These rules are enforced in the system’s design and checked by human monitoring — not left to a model’s judgment.

You keep your accounts and numbers — they were always yours — and receive a full export of conversations and records plus documentation of every flow, rule and cadence we built. Handover completes within one week. Full offboarding process →