Security & data practices

We use the official Meta WhatsApp Business Platform exclusively — never unofficial or “grey-market” gateways. Unofficial senders are cheaper and faster to set up, and they are the reason businesses get their numbers banned. We don’t accept that risk on your behalf. Template and opt-in rules are followed as designed; all conversations are one-to-one with people who contacted your business, and opt-outs are honored instantly and permanently.

The minimum qualification requires: the enquiry conversation itself, the answers to your qualification questions (requirement, budget range, location, timeline), and booking details. We do not collect data speculatively, and we do not enrich, buy, or append third-party data about your customers.

Never sold. Never shared across clients. Never used to train AI models. Never used for any purpose except operating your system. Your customer list and conversations are yours — commercially and legally.

We operate with Digital Personal Data Protection Act discipline: minimal collection, stated purpose, consent-respecting communication, deletion on verified request, and breach notification to you without delay. For clinics, health-adjacent enquiries are treated with additional restraint — no diagnostic detail is solicited, and clinical conversations route to your team.

Least-privilege access to the accounts we connect (lead sources, calendar, number), documented at setup in the written plan, revocable by you at any time. Within Valenza, access is limited to the people operating your system, under confidentiality obligations.

Data encrypted in transit and at rest, hosted on established cloud infrastructure. Conversation logs retained while you’re a client and exported-then-deleted per the offboarding process when you leave.

The system works from approved material only. It never gives medical advice or promises clinical results; never guarantees visas, admissions, or scholarships; never quotes prices you haven’t approved; never invents subsidy timelines; never messages anyone who opted out; and if asked whether it’s an assistant, it says yes. Sensitive conversations hand over to your team instantly. These rules are enforced in the system’s design and checked by human monitoring — not left to a model’s judgment.

Cancellation any month, one message. You keep your WhatsApp number (it was always yours), receive a full export of conversations and lead records, and get documentation of your flows. Handover completes within one week. Full offboarding process →