Refund Policy

Before any work starts you receive a written scope setting out what will be built, the term, the fees, and the measure we have agreed to be judged on. Refund and cancellation terms are stated in that document. Nothing about the commercial arrangement is discovered after you have committed to it.

We do not use automatic long-term lock-ins, notice periods beyond the current billing cycle, renewal fees or exit fees. We would rather re-earn the engagement on the numbers in your weekly report than hold it with a contract clause.

Third-party platform charges incurred on your behalf — messaging conversation fees and similar — are billed at cost and itemized on every invoice. Charges already incurred with those platforms are not refundable by us.

Message your implementation lead or write to team@valenza.io. Offboarding follows the published process on How It Works: your accounts stay yours, your data is exported, your flows are documented, and handover completes within one week.